Dispute Resolution
Equitable, fast, and legally binding mediation for when things don't go as planned.
1. Raise a Dispute
If an item is not as described, or if delivery is never made, you can flag the transaction for review instantly by raising a dispute in the Jejely app.
2. Mediation Phase
Our automated mediation engine attempts to resolve the issue between parties. You can upload photos and chat logs as evidence.
Final Arbitration
If parties cannot agree, the case is escalated to our legal department for final arbitration. The decision is contractually binding and executed according to the verified legal outcome.